These Confidentiality Standards apply to Maven International and to the two specialised websites it operates: maven-international.com for translation and localisation, and maven-interpreted.com for interpretation and interpretation equipment. Whether the work is written or spoken, the same commitments apply.
Maven International handles legal, governmental, intergovernmental, humanitarian, and commercially sensitive material. For much of it, the damage done by disclosure is not commercial. It is a case prejudiced, a negotiating position lost, or an identified individual put at risk.
This policy sets out what we treat as confidential, who is bound by that, how access is controlled in practice, and what happens when confidentiality is breached.
It governs client content and information, whether or not that content contains personal data. Where the material does contain personal data, the additional obligations in our Data Protection policy apply on top of this one. The conduct obligations that sit above both are set out in our Code of Conduct and Ethics.
These standards bind everyone engaged on a Maven International assignment: internal staff and management, project managers and coordinators, freelance interpreters, translators, revisers, proofreaders and terminology specialists, temporary staff, consultants and sub-contractors, and partner agencies. Technology vendors who process client material as part of our platform are bound by equivalent confidentiality terms in our contract with them.
We apply one standard across all of them. A freelance interpreter working a single asylum interview is bound exactly as a member of permanent staff is. Where a client's own supplier code, a professional body's rules, or local law sets a higher bar than this policy, the higher bar applies.
Everyone working on an assignment signs a non-disclosure agreement before any material is shared with them, not before work begins, and not at the point of delivery. Material is not released to anyone who has not signed.
Where a client requires their own NDA, a project-specific undertaking, or an individual undertaking signed by each named linguist rather than by Maven International alone, we accommodate that as part of contracting.
The obligation covers:
The obligation is not limited to material marked confidential. Everything received in connection with an assignment is treated as confidential unless the client has released it in writing.
Project material is shared only with the staff, linguists, and revisers directly required to execute the assignment. Project managers control who is assigned and what each person can see. Material is not circulated beyond the authorised team, and access rights are withdrawn when the assignment closes or the engagement ends.
Client assets are segregated by project. Material from one engagement is not visible from another, and terminology or content from one client is never reused for another without written permission.
Confidentiality is enforced by how the platform is configured, not only by what people undertake not to do.
Our CAT tools are web-based, and downloading of source documents and complete translated documents is disabled for everyone by default.
Work conducted within the platform stays within it. Material is not to be copied to personal devices, personal cloud storage, personal email, or any machine translation, AI, or other third-party service that has not been approved for the assignment.
Translation memories, glossaries, and term bases built from a client's content remain that client's property. We maintain them for the client's own reuse, and return or delete them on request. They are not shared with, or applied to work for, any other client.
Interpretation carries a confidentiality exposure that translation does not. There is no file to control: the interpreter is present for everything said, including what is said before the session formally opens and after it closes, and often in settings such as closed hearings, medical consultations, asylum interviews, and negotiations, where the participants are at their least guarded.
Interpreters working our assignments must therefore:
Where an interpreter belongs to a professional body such as AIIC, ITI or ATA, they also follow that body's confidentiality provisions alongside this policy.
We do not discuss assignments, clients, or content externally, whether in marketing material, in proposals to other buyers, on social media, in conversation with other clients, or in case studies, unless the client has authorised that reference in writing and we hold that authorisation on file.
Where a project is delivered for an end user through an intermediary, we describe the relationship accurately rather than naming the end user as our client.
Sub-contracting or outsourcing any part of an assignment to a third party is prohibited without prior written approval. Approval is conditional on the third party being bound by equivalent confidentiality obligations before any material reaches them.
This is a confidentiality control, not an administrative one: undisclosed sub-contracting breaks the chain a buyer is relying on and removes their ability to know who is handling their material. Where a client requires named linguists, or requires prior approval of any additional party, that is agreed contractually and enforced at assignment.
Confidentiality obligations survive indefinitely, or for the period specified in any separate non-disclosure agreement, whichever is longer. They do not lapse when a project closes, when a freelancer stops working with us, or when an employee leaves.
Where disclosure is compelled by law, a court order, or a regulatory authority, we disclose only what is required, and where we are legally permitted to do so, notify the client before disclosing so that they have the opportunity to respond.
Anyone who receives a demand for disclosure in connection with an assignment must escalate it immediately rather than responding to it directly.
Suspected breaches and unauthorised disclosures must be reported immediately, by staff through internal escalation channels, and by suppliers to their project manager or to admin@maven-international.com. A breach must be reported even where it appears minor, was accidental, or has already been contained. Late disclosure of a breach is treated more seriously than the breach itself.
Affected clients are notified without undue delay. Where the breach involves personal data, the notification obligations in our Data Protection policy apply in addition.
Confirmed breaches result in termination of the engagement or contract, removal from our vendor database, and, where warranted, civil proceedings and referral to the relevant authorities.
Related documents: Code of Conduct and Ethics · Data Protection · Privacy Notice · Modern Slavery Statement
For procurement, compliance, and vendor-management teams, including UN agencies, IGOs, government bodies, and NGOs, we can provide:
Requests can be sent to admin@maven-international.com.
Last updated: September 25, 2026
Tell us what you need and we'll map the right approach with you.
Contact us-p-2000.png)